Contact Centre? Situational Judgement Tests are Ideal for You

Since joining Evolve Assess, we have always had a really high demand for Situational Judgement Tests (SJTs).

For those unfamiliar with SJTs – the concept is simple. An SJT is a questionnaire that aims to predict a person’s likely behaviour across a range of work-related scenarios, in order to judge their fit to a job’s requirements. SJTs predict behavioural, attitude, values and cultural fit. To find more about SJTs, look at our website today.

Organisations are more and more putting together models that outline organisational values – and this is transferring to recruitment teams who want to make sure that these values are represented by future employees. We’ve built and delivered bespoke SJTs to many of these organisations.

Contact centres are a market in which we’ve made some big traction in 2017/2018. We’re based in the sunny North East of England – a hub for contact centres in different industries. As such, we’ve put together the perfect solution for SJTs, which measure values fit within contact centre scenarios – and these are all off-the-shelf!

We’ve built these all in line with values and competencies, so our clients can cherry-pick the best ones:

  • Working with People
  • Planning and Organising
  • Coping with Pressure and Setbacks
  • Analysing
  • Achieving Personal Work Goals and Objectives
  • Persuading and Influencing
  • Delivering Results and Meeting Customer Expectations
  • Adapting and Responding to Change
  • Presenting and Communicating Information

All of these are scenario-focused and are as predictive as personality questionnaire, and more predictive than competency-based interviews – and are all affordable!

I would love to speak more about this – get in touch!

If you work in recruitment within a contact centre environment, and you want to learn more about these SJTs, get in touch with Evolve Assess on 0330 0535023 and

Contact Centre? Situational Judgement Tests are Ideal for You

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